Responsibilities:
• Meeting Productivity Targets
• Sticks to deadlines and timelines
• Set clear team goals
• Motivate team members
• Discover training needs and provide coaching
• Oversee day-to-day operation
• Manage teams with around 20+ FTEs
• Ensure smooth operations management
• Knowledge management, close procedures adherence, compliance adherence, reporting etc.
Candidate Profile:
• Expected 1+ years of Team Lead experience catering to international market - preferably from B2B lead generation /outbound/ Sales/retention/Collection etc.
• Metrics driven
• Excellent Team management skills
• Motivational along with strong work ethics to drive productivity
• Excellent verbal and written English
• Ability to work in Multi-cultural environments
• Excellent MS Office skills